Terms and Conditions

Last updated: 25 July 2026

These Terms and Conditions ("Terms") govern your access to and use of the YuggCare website, mobile interfaces, and related services (collectively, the "Platform"). Please read them carefully before using YuggCare.

By creating an account, booking an appointment, making a payment, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

These Terms are intended to provide a clear framework for use of YuggCare. They do not constitute legal advice, and you may wish to consult a qualified professional for advice specific to your situation.

1. Introduction

YuggCare is an online healthcare marketplace operated by YuggCare Health Solution ("YuggCare", "we", "us", or "our"). The Platform enables registered patients to discover verified dietitians, book nutrition consultations, make online payments, and receive personalized dietary guidance through independent healthcare professionals.

YuggCare also publishes educational content, including health articles and diet plans, to support informed decision-making about nutrition and wellness. Use of any part of the Platform is subject to these Terms.

2. Definitions

In these Terms, the following definitions apply unless the context requires otherwise:

  • "Platform" means the YuggCare website at https://yuggcare.com, associated subdomains, dashboards, booking systems, payment interfaces, and any related digital services operated by YuggCare.
  • "User" means any person who accesses or uses the Platform, including patients and dietitians.
  • "Patient" means a registered User who creates a patient account to book consultations and receive nutrition services.
  • "Dietitian" (also referred to on the Platform as "Dietician") means a registered healthcare professional who offers nutrition consultations through the Platform as an independent service provider.
  • "Consultation" means a scheduled nutrition consultation, counselling session, or related professional interaction between a Patient and a Dietitian, whether conducted online or in the manner agreed between the parties.
  • "Appointment" means a confirmed or pending booking for a Consultation at a specified date and time.
  • "Services" means the technology, listing, booking, communication, payment facilitation, and support features made available by YuggCare through the Platform.
  • "Content" means all text, images, graphics, logos, software, articles, diet plans, profiles, reviews, and other materials displayed on or made available through the Platform, whether created by YuggCare, Users, or third parties.

3. Eligibility

To use the Platform, you must:

  • be at least 18 years of age, or use the Platform under the supervision and consent of a parent or legal guardian where permitted by applicable law;
  • have the legal capacity to enter into a binding contract under the laws of India;
  • provide accurate, current, and complete information during registration and when using the Platform;
  • maintain only one personal account unless YuggCare expressly authorises otherwise in writing; and
  • not be prohibited from using the Platform under any applicable law, court order, or regulatory requirement.

YuggCare may refuse registration, suspend access, or terminate accounts where eligibility requirements are not met or where information provided is false, misleading, or incomplete.

4. User Registration and Accounts

To access certain features, including appointment booking, you must create an account and provide the information requested during registration. You are responsible for:

  • maintaining the confidentiality of your login credentials;
  • all activities that occur under your account, whether or not authorised by you;
  • promptly notifying YuggCare if you suspect unauthorised access or a security breach; and
  • keeping your profile, contact details, and health-related information up to date.

YuggCare may suspend, restrict, or terminate accounts that appear fraudulent, abusive, duplicated, impersonated, or used in violation of these Terms. We may also require additional verification before restoring access.

5. Dietitian Verification

Dietitians who wish to offer services on YuggCare must complete our registration and verification process. This may include review of professional credentials, registration details, identity information, and other documents or declarations we reasonably require.

Approval to join the Platform indicates that a Dietitian has met YuggCare's onboarding and verification requirements at the time of review. It does not:

  • guarantee clinical outcomes, weight loss, disease improvement, or any specific health result;
  • mean that YuggCare employs, supervises, or controls the professional judgment of the Dietitian; or
  • replace the Dietitian's own professional obligations under applicable laws and professional standards.

Dietitians listed on YuggCare are independent professionals. They are not employees, agents, or partners of YuggCare unless expressly stated otherwise in a separate written agreement.

6. Platform Role

YuggCare operates as a technology platform that connects Patients with independent Dietitians. Our role is limited to facilitating discovery, appointment scheduling, payment collection, communication tools, and related administrative features.

YuggCare does not provide medical treatment, diagnosis, emergency care, or direct nutrition consultations. All Consultations are delivered by the Dietitian you choose. Any advice, meal plan, prescription note, or recommendation provided during a Consultation is the responsibility of the consulting Dietitian and the Patient.

YuggCare is not a hospital, clinic, telemedicine provider, or insurer. References to "healthcare services" on the Platform refer to services offered by independent Dietitians, not by YuggCare itself.

7. Medical Disclaimer

Information available on the Platform—including health articles, diet plans, FAQs, profile descriptions, and general wellness content—is provided for educational and informational purposes only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

YuggCare does not provide emergency medical services. If you believe you are experiencing a medical emergency, call your local emergency number or visit the nearest hospital immediately. Do not rely on the Platform or an online Consultation for urgent or life-threatening situations.

Online nutrition consultations have inherent limitations. A Dietitian may not be able to conduct a full physical examination, observe non-verbal cues, or access complete medical records unless you provide them. You should share accurate health information and consult a physician or qualified medical professional for diagnosis, medication decisions, or conditions requiring in-person medical care.

Never disregard professional medical advice or delay seeking it because of something you read on the Platform or discussed during a Consultation.

8. Appointments

8.1 Booking Process

Patients may browse Dietitian profiles, compare availability, and submit an appointment request through the Platform by selecting a date, time, and Dietitian. A booking may initially remain in a pending state until payment and any required verification steps are completed.

8.2 Confirmation Process

After you submit payment details and complete the payment process within the time limit shown on the booking page, YuggCare or its authorised team may verify the transaction before the Appointment is marked as confirmed. You will receive notifications regarding booking status, payment verification, and confirmation through the Platform and/or electronic communications.

8.3 Payment Window for Pending Bookings

Unless otherwise stated at the time of booking, pending Appointments must be paid within one (1) hour of reservation. If payment is not completed within this window, the reservation may be automatically cancelled without further notice.

8.4 Rescheduling

Rescheduling policies may vary depending on Dietitian availability and booking status. Where rescheduling is supported on the Platform, you must follow the in-app process or contact support before the scheduled Appointment time. YuggCare does not guarantee that a requested reschedule will be available.

8.5 Cancellation by Patients

Patients may cancel Appointments through their account dashboard or other cancellation tools made available on the Platform, subject to the refund provisions in Section 10. Cancellation of unpaid pending bookings may be permitted at any time before confirmation.

8.6 Missed Appointments (No-Show)

If you fail to attend a confirmed Consultation without prior cancellation, it may be treated as a no-show. No-shows may not be eligible for a refund. Repeated no-shows may result in booking restrictions or account review.

8.7 Cancellation by Dietitians

A Dietitian may cancel or reschedule an Appointment due to unforeseen circumstances. Where a confirmed paid Appointment is cancelled by the Dietitian or by YuggCare for operational reasons, affected Patients will be notified and, where applicable, offered rescheduling or a refund in accordance with Section 10.

8.8 User Responsibilities During Appointments

During a Consultation, Patients agree to:

  • join at the scheduled time and use a stable internet connection where the session is online;
  • provide truthful and relevant health, dietary, and lifestyle information;
  • participate respectfully and avoid abusive, harassing, or inappropriate conduct; and
  • follow reasonable instructions provided by the Dietitian within the scope of the Consultation.

9. Payments

YuggCare facilitates secure online payments for Consultations and related services through approved payment methods displayed on the Platform, which may include UPI and other digital payment options supported from time to time.

  • Price display: Consultation fees and other charges are shown before you confirm payment. Prices may vary by Dietitian and service type.
  • Taxes: Applicable taxes, levies, or statutory charges will be included or displayed as required under Indian law at the time of payment.
  • Payment verification: Certain payments may require manual or automated verification before an Appointment is confirmed. Until verification is complete, the booking may remain pending or may be cancelled if the payment window expires.
  • Payment gateway disclaimer: Payment processing may be handled by third-party payment service providers. YuggCare is not responsible for failures, delays, or errors caused solely by banks, payment networks, or gateway providers outside our reasonable control.
  • Failed payments: If a payment fails, is rejected, or cannot be verified, the Appointment may not be confirmed. You may need to attempt payment again within the allowed time or create a new booking.

You agree to provide accurate payment references, transaction IDs, and supporting information when requested to help us verify your payment.

10. Refund and Cancellation Policy

Refund eligibility depends on booking status, payment verification, timing of cancellation, and the reason for cancellation. The following principles apply:

  • Unpaid pending bookings: No payment has been made; therefore no refund is due if the booking is cancelled or expires due to non-payment.
  • Payment timeout: If a booking is cancelled because payment was not completed within the allowed window, no refund is payable.
  • Rejected or unverified payments: If payment cannot be verified or is rejected, the booking may be cancelled without confirmation of the Appointment.
  • Cancellation of confirmed paid bookings: If you cancel a confirmed Appointment for which payment has been verified, and the cancellation occurs before the scheduled Consultation date, you may be eligible for a refund subject to review.
  • Refund request process: Eligible Patients must submit a valid UPI ID or other refund details through the Platform so that YuggCare can process the refund.
  • Refund processing timeline: Approved refunds are generally processed within 7 (seven) working days, though actual credit to your account may depend on your bank or payment provider.
  • No-show and late cancellation: Appointments missed without cancellation, or cancellations made after the Consultation start time, may not qualify for a refund.
  • Platform discretion: YuggCare may approve, deny, or partially approve refund requests after reviewing booking records, payment proof, cancellation timing, and applicable circumstances. All refund decisions made in good faith are final unless otherwise required by law.

Refunds, where approved, will be made to the original payment method or UPI ID provided by you, unless otherwise agreed or required by law.

11. User Responsibilities

As a User of the Platform, you agree to:

  • provide truthful, accurate, and complete registration and health-related information;
  • use the Platform only for lawful personal or professional purposes permitted by these Terms;
  • treat Dietitians, Patients, and YuggCare staff with respect and professionalism;
  • not create fake bookings, duplicate accounts, or misleading reviews;
  • not use abusive, threatening, discriminatory, or obscene language on the Platform;
  • not upload content that infringes rights, contains malware, or violates applicable law; and
  • comply with all applicable Indian laws, including those relating to healthcare, consumer protection, and online conduct.

12. Dietitian Responsibilities

Dietitians using the Platform agree to:

  • maintain professional conduct and communicate respectfully with Patients;
  • provide nutrition guidance that is evidence-based and within their professional competence;
  • maintain confidentiality of Patient information shared during Consultations, subject to legal reporting obligations;
  • keep profile information, qualifications, fees, and availability accurate and up to date;
  • honour confirmed Appointments or provide timely notice if cancellation is unavoidable; and
  • comply with applicable professional standards, registration requirements, and laws governing dietetic practice in India.

13. Privacy

Your personal data and health-related information are important to us. Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy, which forms part of your agreement with YuggCare.

By using the Platform, you acknowledge that you have read the Privacy Policy and understand how your information may be processed to provide Services, facilitate Consultations, process payments, send notifications, and comply with legal obligations.

14. Electronic Communications

By creating an account or using the Platform, you consent to receive communications from YuggCare electronically, including via email, SMS, WhatsApp, in-app notifications, and other contact methods you provide.

These communications may relate to:

  • account registration, verification, and security alerts;
  • appointment confirmations, reminders, cancellations, and rescheduling;
  • payment instructions, verification updates, and refund notifications;
  • service announcements, policy updates, and support responses; and
  • promotional or educational messages, where permitted by law and your preferences.

You agree that electronic communications satisfy any legal requirement that such communications be in writing, to the extent permitted under applicable law.

15. Intellectual Property

The YuggCare name, logo, branding, website design, software, databases, health articles, diet plans, graphics, and other Content made available by YuggCare are protected by applicable intellectual property laws.

Except as expressly permitted by these Terms, you may not copy, reproduce, modify, distribute, sell, license, reverse engineer, or create derivative works from any part of the Platform or YuggCare Content without our prior written consent.

You retain ownership of content you lawfully submit to the Platform, but you grant YuggCare a non-exclusive, royalty-free licence to use, display, and store such content as necessary to operate the Platform and provide Services.

16. Prohibited Activities

You must not, directly or indirectly:

  • hack, probe, scan, or test the vulnerability of the Platform or related systems;
  • reverse engineer, decompile, or attempt to extract source code except where permitted by law;
  • upload viruses, malware, or harmful code;
  • create fake accounts or impersonate another person or professional;
  • scrape, crawl, harvest, or collect data from the Platform without authorisation;
  • harass, threaten, defame, or discriminate against any User or staff member;
  • send spam, unsolicited promotions, or fraudulent messages through the Platform;
  • use the Platform for unauthorised commercial purposes or competitive benchmarking; or
  • interfere with the proper functioning, security, or availability of the Platform.

YuggCare may investigate suspected violations and cooperate with law enforcement or regulatory authorities where appropriate.

17. Third-Party Services

The Platform may integrate with or rely on third-party services, including payment gateways, email and messaging providers, cloud hosting services, analytics tools, authentication providers (such as Google sign-in), and video consultation tools where available.

These third-party services are governed by their own terms, privacy policies, and technical standards. YuggCare does not control and is not responsible for third-party services except to the extent required by applicable law. Your use of such services may require separate acceptance of their terms.

18. Limitation of Liability

To the maximum extent permitted by applicable law in India, YuggCare shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, data, goodwill, or business opportunity, arising from or related to your use of the Platform.

YuggCare does not guarantee uninterrupted access, error-free operation, or that any Dietitian will be available at a preferred time. Treatment decisions, dietary recommendations, and health outcomes arising from a Consultation are the responsibility of the consulting Dietitian and the Patient.

Where liability cannot be excluded under applicable law, YuggCare's total aggregate liability arising out of or relating to the Platform or these Terms shall not exceed the amount paid by you to YuggCare for the specific Appointment or Service giving rise to the claim during the three (3) months preceding the event, or INR 5,000, whichever is lower, unless a higher limit is required by law.

19. Indemnification

You agree to indemnify, defend, and hold harmless YuggCare, its directors, officers, employees, contractors, and affiliates from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • your misuse of the Platform;
  • your violation of these Terms or applicable law;
  • information you submit that is false, misleading, or infringing; or
  • your interactions with other Users, except to the extent caused by YuggCare's own negligence or wilful misconduct as determined by a competent authority.

20. Termination

YuggCare may suspend or terminate your access to the Platform, with or without notice, if you breach these Terms, engage in prohibited activities, create risk to other Users, fail verification requirements, or where required by law or regulatory direction.

You may stop using the Platform at any time and may request account closure by contacting support. Termination does not affect obligations that by their nature should survive, including payment obligations, confidentiality, intellectual property, disclaimers, limitation of liability, indemnity, and governing law provisions.

If your account is terminated, you may lose access to booking history, messages, and other account data, subject to our Privacy Policy and legal retention requirements.

21. Force Majeure

YuggCare shall not be liable for any delay or failure to perform resulting from events beyond our reasonable control, including natural disasters, floods, earthquakes, fire, epidemics or pandemics, government actions, strikes, internet or telecommunications outages, power failures, cyberattacks, hosting failures, or other force majeure events.

During such events, Appointments, support response times, payment verification, and Platform availability may be affected. We will use reasonable efforts to resume normal operations as soon as practicable.

22. Changes to Terms

YuggCare may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. When we make material changes, we will update the "Last updated" date at the top of this page and may provide additional notice through the Platform or electronic communications where appropriate.

Your continued use of the Platform after updated Terms are published constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Platform.

23. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.

Subject to applicable consumer protection laws, any dispute arising out of or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the competent courts at Ghaziabad, Uttar Pradesh, India, where the registered office of YuggCare Health Solution is located.

Nothing in this section prevents YuggCare from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or Platform security.

24. Contact Information

If you have questions, concerns, or complaints regarding these Terms, please contact us:

We aim to acknowledge support requests within a reasonable time and will work with you in good faith to resolve Platform-related issues.